Please read these General Terms and Conditions carefully before accepting a Charter Confirmation. These Terms govern Airstream Group’s services as your charter arrangement agent and form part of your agreement with Airstream Group. Carriage is performed by a separately identified aircraft operator.
- General and Definitions
1.1 These General Terms and Conditions for Charter (the “Terms”) apply to services arranged by AIRSTREAM GROUP LLC, a limited liability company organised under the laws of the State of Florida, United States of America, registered with the Florida Department of State under document number L26000333305, with its principal office at 66 W Flagler Street, Suite 900-12858, Miami, FL 33130, United States of America (“Airstream Group”).
1.2 In these Terms:
(a) “Client” means the individual or legal entity identified as the contracting customer in the Confirmation.
(b) “Passenger” means a person booked to travel on a flight arranged under the Confirmation. A Passenger is not a party to the arrangement agreement solely because that person travels.
(c) “Authorised Representative” means a person authorised to act on behalf of the Client or Airstream Group, as applicable. A representative booking on behalf of another person must disclose that principal and their authority before acceptance.
(d) “Operator” means the appropriately authorised aircraft operator identified in the Confirmation or subsequently appointed in accordance with Section 7, which performs the carriage and exercises operational control over the flight.
(e) “Flight Services” means the carriage of Passengers, baggage and any expressly accepted goods on the itinerary specified in the Confirmation.
(f) “Arrangement Services” means Airstream Group’s services in arranging and coordinating the Flight Services and any agreed ancillary services as the Client’s disclosed agent.
(g) “Confirmation” means the written charter confirmation issued by Airstream Group, together with subsequent amendments agreed in writing.
(h) “Charter Price” means the total price specified in the Confirmation for the Flight Services and Arrangement Services, including Airstream Group’s agreed remuneration and any taxes identified as included. Separately itemised ancillary services and charges expressly excluded under Section 4 are not part of the Charter Price.
(i) “Business Day” means a day other than a Saturday, Sunday or bank holiday in Miami, Florida.
1.3 The Client is responsible for paying the amounts due under this agreement, communicating applicable travel and conduct requirements to Passengers, and obtaining authority to make arrangements on their behalf. A Passenger or booking representative does not become jointly liable for the Charter Price unless that person separately accepts such liability in writing.
1.4 These Terms govern the relationship between the Client and Airstream Group. The Operator’s disclosed charter or carriage terms govern the separate relationship with the Operator, subject to the arrangements and protections expressly stated below.
- Formation of the Agreement
2.1 A quotation is non-binding unless expressly stated otherwise. A Confirmation constitutes an offer capable of acceptance within its stated acceptance period. If that period expires, Airstream Group may require a new Confirmation.
2.2 Returning the Confirmation signed by the Client or its Authorised Representative within the acceptance period creates a binding agreement for Arrangement Services between the Client and Airstream Group. Electronic signatures are accepted for this purpose. It does not create a contract of carriage with Airstream Group.
2.3 By accepting the Confirmation, the Client authorises Airstream Group to enter into the corresponding charter or carriage agreement with the identified Operator on the Client’s behalf, within the scope of the accepted Confirmation and the Operator terms provided before acceptance. The Operator is the carrier under that agreement.
2.4 Airstream Group shall provide the Operator’s identity, applicable terms and material commercial conditions before binding the Client to the Operator agreement. Materially different terms require the Client’s prior written acceptance. Acceptance of an aircraft substitution alone does not authorise acceptance of materially different Operator terms.
2.5 Airstream Group shall confirm when the Operator booking has been accepted. If the disclosed Operator booking cannot be secured, Airstream Group shall promptly propose an alternative under Section 7 or cancel the affected services without a Client cancellation fee and refund the affected payments under Section 12.
- Agency Role and Performance
3.1 Airstream Group acts as the Client’s disclosed charter agent. It does not act as an air carrier, operate aircraft or exercise operational control. The Operator is responsible for carriage, crew, airworthiness, aircraft operation and operational safety.
3.2 Airstream Group shall exercise reasonable care and skill in arranging the confirmed services, communicating material information, transmitting authorised instructions and handling the Client’s payments. Its agency status does not exclude responsibility for its own obligations or the express commitments made in these Terms.
3.3 Airstream Group does not act as the Operator’s agent under this agreement. Any proposed additional agency capacity or Operator-paid commission shall be disclosed to the Client and expressly agreed in writing before Airstream Group acts in that capacity or accepts that commission.
3.4 The Operator’s operational procedures and applicable safety requirements govern the performance of flights. Airstream Group shall coordinate requests and communicate the Operator’s decisions; it cannot override those decisions.
3.5 The Operator may use empty legs, layover periods or unused aircraft capacity only consistently with its agreement and without impairing the confirmed itinerary, agreed availability, safety or service standard. This provision does not grant Airstream Group independent operational control or a right to dispose of the Client’s contracted capacity.
3.6 Unless the Confirmation states otherwise, flights are priced on the basis of one flight crew consisting of a pilot-in-command and a co-pilot, subject to the Operator’s requirements. One cabin attendant is included on heavy jet flights unless an alternative arrangement is expressly disclosed and accepted in the Confirmation.
3.7 Airstream Group shall identify in the Confirmation any additional crew required for the confirmed itinerary. Costs caused solely by an Operator or aircraft substitution shall be governed by Section 7.
- Price, Inclusions and Additional Services
4.1 Unless the Confirmation expressly states otherwise, the Charter Price includes the aircraft, required crew, fuel, maintenance, air navigation, airport and standard ground handling charges; standard use of general aviation terminals; standard in-flight catering appropriate to flight duration and time of day; and the Operator’s applicable Passenger and baggage insurance. Insurance coverage remains subject to the disclosed policy terms and limits.
4.2 Unless expressly included, the following shall be charged separately at documented cost:
- De-icing and anti-icing required for the confirmed flight.
- Insurance surcharges disclosed before booking or subsequently approved by the Client.
- SATCOM usage requested or incurred by the Client or authorised Passengers.
- Special catering and premium wines or spirits.
- Exclusive VIP lounges or meeting rooms.
- Requested helicopter, limousine, special handling and concierge services.
- Additional crew or cabin attendants required solely because of Client-requested changes.
4.3 The Confirmation shall identify Airstream Group’s remuneration as either a stated fee or remuneration included in the Charter Price and shall state the payment currency and treatment of taxes. No additional agency fee or undisclosed commission shall be added afterwards.
4.4 The Client shall identify any Passengers or representatives authorised to request chargeable services on its behalf. Requests from other Passengers require the Client’s approval before costs are committed.
4.5 Client-requested schedule changes, rerouting, additional Passengers or other changes are subject to Operator acceptance and prior written agreement on any price adjustment. Additional Passengers are not subject to an unspecified automatic surcharge.
4.6 Airstream Group may arrange reasonably necessary safety-related or operational expenditure without prior approval where obtaining approval is impracticable and delay would jeopardise safety or completion of the confirmed itinerary. It shall notify the Client promptly and provide supporting details. This does not permit recovery from the Client of costs caused by Airstream Group’s own breach, costs solely attributable to an Operator’s operational failure, or substitution costs excluded by Section 7.
4.7 Diversion, airport overtime and delay-related costs may be charged only to the extent reasonably incurred because of Client or Passenger conduct, or unavoidable external conditions affecting the confirmed flight, and not already included in the Charter Price. Costs connected with a Force Majeure Event are subject to Section 10. No cost may be recovered twice.
4.8 Where additional crew must travel in the cabin, Airstream Group shall disclose any resulting reduction in available Passenger seats before the Client accepts the arrangement.
- Payment and Handling of Funds
5.1 Unless another deadline is stated in the Confirmation, the Charter Price must be received in cleared funds no later than one Business Day before the first scheduled departure. For bookings accepted after that deadline, payment is due upon acceptance and before departure. Payment instructions shall appear in the Confirmation or invoice.
5.2 Airstream Group is authorised to receive booking funds and use them to pay the Operator and agreed suppliers on the Client’s behalf and to retain its disclosed remuneration. As between the Client and Airstream Group, receipt of the correct payment discharges the Client’s corresponding payment obligation. Airstream Group shall arrange the Operator payment terms accordingly and shall bear any duplicate payment claim caused by its failure to remit funds properly received for that purpose.
5.3 Payments shall be applied to the booking or invoice identified by the Client. They shall not be diverted to unrelated debts without the Client’s written agreement. The payer bears its bank’s payment charges. No contractual late-payment interest shall be charged unless its rate and basis have been agreed in writing.
5.4 Additional amounts arising after booking shall be supported by an itemised invoice and paid within seven calendar days after receipt, unless another deadline is expressly agreed. Payment of a genuinely disputed additional item may be withheld pending resolution, but undisputed amounts remain payable.
5.5 If a required payment is overdue, Airstream Group shall issue a written reminder specifying a reasonable deadline to remedy the default. If the proximity of departure makes a further deadline impracticable, it may proceed without an additional cure period. Cancellation nevertheless requires written notice under Clause 12.1(v); non-payment is not a no-show.
5.6 The Client is responsible for agreed charges and documented loss caused by its own breach or by Passenger conduct for which it has expressly accepted responsibility. This does not impose automatic payment liability on every Passenger.
- Flight Changes and Delays
6.1 Airstream Group shall use reasonable efforts to coordinate punctual service and promptly communicate material changes. The Operator determines flight timing and execution subject to operational, technical, safety and air traffic requirements.
6.2 The Client shall ensure that Passengers attend the agreed boarding location at the reporting time stated in the Confirmation, with the required documents and baggage. The confirmed departure time is not the reporting time.
6.3 The Client may request a departure delay of up to 60 minutes. Acceptance depends on the Operator’s approval, crew duty and rest limits, airport and air traffic restrictions and other operational requirements. The 60-minute period is not a guaranteed waiting entitlement. Any longer extension requires Airstream Group’s written confirmation of the Operator’s approval.
If a Client- or Passenger-caused delay prevents departure for more than 60 minutes after the confirmed departure time and no extension has been agreed, Airstream Group may cancel the affected services by written notice under Clause 12.1(ii).
If the Operator reasonably determines that a Client- or Passenger-caused delay makes the affected flight impossible before that period expires, for example because the available slot or crew duty period is lost, Airstream Group may cancel under the same clause. It shall explain the operational reason and, where reasonably practicable, offer an available alternative and disclose its cost before cancelling.
6.4 The absence or delay of some, but not all, Passengers shall not automatically cancel a flight that can proceed with those present. A request to wait for an absent Passenger is subject to Clause 6.3. Failure of all Passengers to attend is governed by Clause 12.1(iii).
6.5 Delays attributable to Airstream Group or the Operator shall not be treated as Client delay or no-show. Where the Operator revises the departure or reporting time, Airstream Group shall promptly communicate the revised time, which shall govern attendance requirements.
- Aircraft or Operator Substitution
7.1 Airstream Group may arrange an equivalent or superior aircraft from an appropriately authorised Operator at no additional cost to the Client. Equivalence shall be assessed against the confirmed Passenger and baggage capacity, cabin standard, range and itinerary requirements. The Client shall be notified as soon as reasonably practicable.
7.2 A substitution may occur before or during the itinerary. Aircraft, subcharter, positioning and crew costs arising solely from the substitution shall not be charged to the Client. A replacement Operator’s terms must be disclosed in accordance with Clause 2.4.
7.3 If an equivalent or superior replacement is unavailable, Airstream Group may offer a lower-category aircraft with a written explanation of material differences and a reduced Charter Price. Both the aircraft and revised price require the Client’s prior written acceptance. Silence is not acceptance.
7.4 If the Client rejects that offer or no acceptable replacement is agreed, either party may cancel the affected, unperformed services by written notice. This is not Client cancellation under Clause 12.1. No cancellation fee or substitution-related positioning or pre-positioning charge shall apply. Airstream Group shall refund payments attributable to the unperformed services under Clauses 12.6–12.7.
7.5 Separate upgrades, itinerary changes or additional services requested by the Client may carry a charge only if agreed in writing in advance. Airstream Group shall not make fulfilment of the original booking conditional on acceptance of a substitution surcharge or reclassify substitution costs as Section 4 charges.
7.6 Aircraft breakdown, maintenance unavailability and an Operator’s inability to supply the confirmed aircraft shall be addressed under this Section, not treated as Force Majeure merely because they are technical or operational. If an independently qualifying Force Majeure Event prevents the itinerary itself from being performed, Section 10 applies. Where safe and lawful substitute performance remains possible, the substitution pricing protections in this Section continue to apply.
- Travel Documents and Entry Requirements
8.1 The Client shall communicate the relevant document requirements to Passengers. Each Passenger must obtain and present the passports, visas, medical or vaccination documentation and any other documents required for their itinerary, including those for accompanying children and pets.
8.2 The Operator determines whether carriage may proceed in accordance with applicable entry, exit and document requirements. Airstream Group may communicate those requirements but does not make immigration decisions or guarantee admission.
8.3 The Client shall reimburse documented fines, repatriation costs or other reasonable charges incurred through a Passenger’s failure to meet requirements communicated or otherwise applicable to that Passenger, to the extent attributable to that failure. This does not excuse Airstream Group’s own failure to transmit material information it has undertaken to provide, and no cost may be recovered twice.
8.4 Refusal of carriage for missing documents shall not automatically cancel services for compliant Passengers. If it prevents the affected flight from proceeding, cancellation shall be addressed under Clause 12.1(iv).
- Safety, Security and Conduct
9.1 The Operator and pilot-in-command have sole authority over operational routing, flight execution, take-off limits, seating, baggage loading and safety decisions. Airstream Group coordinates and communicates such decisions without exercising operational control.
9.2 The pilot-in-command may refuse carriage, delay, divert or terminate a flight where reasonably necessary for safety or security. Passengers must comply with lawful instructions. Immediate safety measures do not require advance contractual notice. The financial consequences depend on the cause and are governed by Sections 7, 10, 11 and 12, rather than by an automatic exclusion of all refunds.
9.3 Carriage of infants, children and persons requiring assistance must be disclosed when booking and is subject to the Operator’s accepted arrangements and safety requirements.
9.4 Pets require the Operator’s prior approval, communicated by Airstream Group. The Client must disclose the pet’s details when booking and ensure that applicable transport and entry requirements are met.
9.5 Baggage dimensions and weight, including sports equipment, pushchairs and child seats, must be disclosed before booking. The Operator decides acceptance according to capacity and safety requirements. Airstream Group shall communicate the applicable allowance and restrictions.
Items prohibited from carriage must not be brought on board. Items prohibited in checked baggage must not be packed in checked baggage; items prohibited in cabin baggage must not be carried into the cabin. The Operator’s applicable dangerous goods and baggage rules shall be provided or made accessible before travel. Undeclared restricted items may be refused.
9.6 Electronic device use, connectivity and smoking are governed by the Operator’s instructions for the aircraft and flight. Airstream Group shall not promise exceptions without Operator approval.
9.7 The Client shall be responsible for documented cleaning, damage or other reasonable costs caused by Passenger misconduct, subject to Section 11. Refusal of one Passenger shall not automatically cancel services for the others if safe performance remains possible.
- Force Majeure
10.1 A “Force Majeure Event” is an event beyond the reasonable control of the affected party that could not reasonably have been avoided or overcome and prevents performance of the affected services. Examples may include war, terrorism, civil unrest, government restrictions, airspace or airport closure, external industrial action, natural disasters or severe weather. Ordinary aircraft defects, maintenance requirements, crew shortages, lack of funds or failure to secure the booked aircraft do not qualify merely because they disrupt operations.
10.2 The affected party shall notify the other promptly, describe the impact and take reasonable steps to mitigate it. Operational decisions remain with the Operator. Airstream Group shall seek practicable alternatives and obtain approval for material changes; silence shall not constitute acceptance.
10.3 Where no safe and lawful alternative acceptable to the Client is available within a timeframe reasonably compatible with the purpose of the trip, either party may cancel the affected, unperformed services by written notice. Airstream Group shall transmit any required cancellation to the Operator on the Client’s behalf.
10.4 No Client cancellation fee shall apply. Payments attributable to unperformed Flight Services and Arrangement Services included in the Charter Price shall be refunded under Clauses 12.6–12.7. Airstream Group shall not deduct unused aircraft positioning, ordinary booking administration or other Operator cancellation charges from that refund.
10.5 Separately agreed ancillary services already supplied or subject to documented, unavoidable and non-refundable supplier commitments remain payable under Clause 12.4, without double recovery. Reasonable costs for services actually performed, including an unavoidable diversion, may be accounted for under Section 4, but shall not be used to retain payment for unperformed services.
10.6 Neither party is liable for damages solely caused by a qualifying Force Majeure Event to the extent performance was prevented despite reasonable mitigation. This does not excuse a pre-existing breach, failure to handle funds properly, or an express payment or refund obligation.
- Responsibility and Liability
11.1 The Operator is responsible for performance of carriage under its agreement and applicable mandatory requirements. Airstream Group is not responsible merely because it arranged a flight for the Operator’s independent acts or omissions. It remains responsible for its own breach of the arrangement agreement, failure to exercise reasonable care and skill, and express obligations under these Terms.
11.2 Neither the Operator’s terms nor this Section removes Airstream Group’s express obligations concerning substitution costs, aggregate cancellation charges, handling of funds or refunds. Nothing in these Terms excludes liability that cannot lawfully be excluded.
11.3 Each party shall take reasonable steps to mitigate loss. Losses shall be recoverable only to the extent attributable to the relevant breach or conduct and shall not be recovered twice. A safety decision alone does not establish fault or remove an otherwise applicable refund entitlement.
11.4 The Client shall reimburse Airstream Group for reasonable, documented third-party liabilities arising directly from the Client’s breach, unauthorised instructions or Passenger conduct for which the Client is responsible under these Terms. This does not extend to Airstream Group’s own fault, undisclosed commitments, Operator charges exceeding the agreed aggregate cancellation fee, or losses already recovered elsewhere.
11.5 Airstream Group shall promptly notify the Client of a third-party claim, provide reasonable supporting information and allow the Client a reasonable opportunity to participate in the response. It shall not agree a settlement chargeable to the Client without the Client’s written consent, not to be unreasonably withheld, except where an immediate legally required payment cannot reasonably be deferred.
11.6 Airstream Group shall reasonably assist the Client in directing carriage-related claims to the Operator. Such assistance does not make Airstream Group the carrier or waive claims concerning its own services.
- Cancellation and Refunds
12.1 Client cancellation may arise as follows:
(i) Voluntary cancellation: the Client cancels all or part of the booking by written notice.
(ii) Passenger delay: Airstream Group cancels by written notice because a Client- or Passenger-caused delay prevents departure in the circumstances stated in Clause 6.3. A delay caused by Airstream Group or the Operator is excluded.
(iii) No-show: none of the booked Passengers has presented at the agreed boarding location within 60 minutes after the confirmed departure time or an expressly agreed later deadline. Provided that the flight remained available for boarding and attendance was not prevented by Airstream Group or the Operator, the affected flight is automatically treated as cancelled at that deadline. If operational availability is lost earlier because of Passenger delay, Clause 12.1(ii), not automatic no-show, applies. The absence of a Client who is not a booked Passenger is not a no-show.
(iv) Compliance failure: Airstream Group cancels the affected services by written notice because the Operator reasonably determines that Passenger misconduct, refusal to comply with lawful instructions or missing required documents prevents safe and lawful performance. Refusal of an individual Passenger shall not cancel the entire booking where the flight can proceed for the others.
(v) Non-payment: Airstream Group cancels by written notice after applying Clause 5.5. Non-payment is not a no-show.
Cancellation of one sector does not automatically cancel other sectors. Airstream Group shall identify affected services and explain any unavoidable consequences for connected sectors. The Client shall not be charged a cancellation fee for unaffected services that remain capable of performance unless it elects to cancel them.
12.2 Subject to Clause 12.3, the following aggregate cancellation fees apply to services cancelled under Clause 12.1:
(a) 15 days or more before the first scheduled departure of the cancelled services: 10% of the applicable Charter Price.
(b) Less than 15 days but at least 7 days before that departure: 20%.
(c) Less than 7 days but at least 48 hours before that departure: 35%.
(d) Less than 48 hours but at least 24 hours before that departure: 50%.
(e) Less than 24 hours before that departure, or at or after it: 100%.
A no-show under Clause 12.1(iii) incurs a fee of 100%. Fees are not cumulative. For a partial cancellation, the applicable Charter Price is the price allocated to the cancelled, unperformed services under Clause 12.6.
These fees include Airstream Group’s cancellation remuneration and all Operator cancellation charges for the affected Flight Services. Airstream Group bears any difference between those Operator charges and the fee payable by the Client. No additional Operator cancellation charge may be passed to the Client through an indemnity, deduction or separate invoice. If an Operator directly collects a cancellation charge from the Client, Airstream Group shall credit it against the aggregate fee and reimburse any excess within seven calendar days after receiving reasonable evidence of payment.
Notice periods are measured backwards from the scheduled departure of the first cancelled service, as last confirmed in writing. One day means 24 consecutive hours. The departure airport’s local time and applicable UTC offset shall be used to identify the scheduled instant.
12.3 The cancellation fee is subject to a minimum of EUR 1,000, applied once per cancellation event, not once per Passenger or sector. The minimum shall not exceed the applicable Charter Price for the cancelled services. For another payment currency, the Confirmation must state the equivalent minimum; if it does not, only the percentage fee applies. No minimum applies to cancellation under Sections 2, 7 or 10.
12.4 Separately agreed ancillary goods or services may be charged on cancellation only to the extent already supplied or subject to documented, unavoidable and non-refundable supplier commitments. Recoveries, credits and avoided costs must be deducted. No charge may duplicate the aggregate cancellation fee or recover costs expressly excluded by Section 7 or 10.
12.5 Cancellation takes effect:
(a) For voluntary Client cancellation, when Airstream Group receives the Client’s written notice.
(b) For cancellation by Airstream Group under Clause 12.1(ii), (iv) or (v), when the Client receives Airstream Group’s written notice stating the reason and affected services.
(c) For automatic no-show, at the deadline specified in Clause 12.1(iii).
(d) For cancellation under Section 2, 7 or 10, when the other party receives the relevant written notice.
The parties authorise email notices to the respective addresses stated in the Confirmation. Receipt means delivery to the designated email system, evidenced by delivery information or acknowledgement; a failed or rejected delivery is not receipt. The sender shall use an alternative agreed written channel if delivery fails. Urgent telephone contact is encouraged but does not replace required written notice.
Airstream Group is authorised and required to transmit cancellations promptly to the Operator and relevant suppliers on the Client’s behalf. Any difference between their notice requirements and these agreed Client-facing rules shall not increase the Client’s aggregate liability. Airstream Group bears additional charges caused by its own delay in transmitting a notice.
12.6 The Confirmation should allocate the Charter Price between flight sectors. Those allocations govern partial cancellations and refunds. If no allocation was agreed, the Charter Price shall be allocated in proportion to the scheduled flight time of each sector relative to the total scheduled flight time of the itinerary.
For a sector interrupted after departure, the parties shall use any agreed partial-sector allocation. Otherwise, the unperformed proportion shall be the reasonable remaining flight time from the interruption point to the booked destination, assessed using the original flight plan and comparable planned conditions, divided by the sum of the scheduled time to the interruption point and that remaining time. Holding, diversions and return flights shall not artificially reduce the unperformed proportion. Airstream Group shall provide the supporting calculation. This is a pricing allocation, not a guarantee that costs are linear with flight time.
Already performed services remain payable but shall not also form part of the cancellation fee. Unperformed services cancelled by Airstream Group for reasons not attributable to the Client, including reasons not covered by Force Majeure, shall be refunded without a Client cancellation fee.
12.7 Airstream Group shall provide an itemised statement and refund the undisputed balance within seven calendar days after the later of the effective cancellation date and receipt of the relevant original payment in cleared funds. This obligation applies to refunds under Sections 2, 7, 10 and 12 and is not conditional on Airstream Group receiving reimbursement from the Operator.
Refunds shall be made to the original payment method or originating bank account unless otherwise agreed in writing. A credit for future travel shall not replace a monetary refund without the Client’s express agreement. A dispute concerning one amount shall not delay payment of an undisputed balance. Additional amounts established by written agreement or final resolution shall be paid within seven calendar days thereafter.
12.8 If the Client’s payments do not cover the properly calculated cancellation fee and other permitted charges, the Client shall pay the itemised shortfall within seven calendar days after receipt of the invoice.
- Amendments and Entire Agreement
13.1 The version of these Terms supplied with and accepted through the Confirmation governs that booking. Later website updates apply only to future bookings unless expressly accepted by the Client in writing.
13.2 Booking amendments, additional obligations and waivers require written agreement by the Client and an Authorised Representative of Airstream Group. This does not prevent substitutions expressly permitted by Section 7 or decisions reserved to the Operator for safety and regulatory compliance.
13.3 The accepted Confirmation, expressly agreed special terms and these Terms constitute the entire arrangement agreement between the Client and Airstream Group. In a conflict, an expressly agreed special term prevails, followed by the Confirmation and then these Terms. A material departure from a protection in these Terms must be specifically identified and expressly accepted, not introduced solely by a general reference.
13.4 The Operator agreement is separate and is not superseded by this entire agreement clause. Its terms do not amend Airstream Group’s express obligations. Airstream Group shall disclose material inconsistencies before booking and shall not bind the Client to materially different terms without written agreement.
- Privacy and Personal Data
14.1 Airstream Group processes personal data necessary for its Arrangement Services, payment administration, communications, legal obligations and claims handling. It shall provide a privacy notice identifying the responsible entity, contact details, purposes, applicable grounds for processing, recipients, retention arrangements and available rights before collecting the relevant data.
14.2 The Operator processes data for its own carriage, safety, security and regulatory purposes under its applicable privacy notice. An Operator is not treated as Airstream Group’s processor merely because it receives booking information. Each party’s role shall reflect its actual processing activities.
14.3 The Client shall provide accurate information, communicate the relevant privacy notices to Passengers and ensure it is authorised to transmit their information. Acceptance of these Terms is not blanket consent on behalf of every Passenger for all processing. Where a separate consent or other authority is required, it must be obtained separately.
14.4 Airstream Group may share necessary information with the identified Operator, agreed service providers and competent authorities for legitimate booking, service and legal purposes. It shall limit disclosure to what is necessary and use appropriate safeguards for sensitive information and international transfers where required.
14.5 Airstream Group shall maintain appropriate technical and organisational security measures, restrict access and retain data only for the relevant purposes and applicable obligations. Data protection obligations shall continue after termination where applicable. General payment-card data shall not be requested through unsecured correspondence where a secure payment channel is available.
14.6 Unrelated marketing or service-development processing is not authorised merely by booking a flight. Such processing shall be addressed separately in the privacy notice and through any required choices or permissions.
- Severability
15.1 If a provision is held unlawful or unenforceable, the remaining provisions shall continue to apply to the extent they can operate independently. The parties shall seek a lawful replacement reflecting the original commercial purpose without removing mandatory protections.
- Governing Law and Disputes
16.1 The arrangement agreement between the Client and Airstream Group shall be governed by the laws of Cyprus, subject to any mandatory rights that cannot be displaced by agreement. This choice does not, by itself, determine the law applicable to the separate Operator agreement.
16.2 The parties shall first attempt in good faith to resolve a dispute through written notice and discussions between authorised representatives. If it remains unresolved after 30 calendar days, either party may pursue proceedings before a court having jurisdiction under applicable law. This procedure does not prevent urgent interim relief or steps necessary to preserve a claim within a limitation period.
16.3 No exclusive court or arbitration forum is designated by these Terms. Any agreed forum provision must be expressly recorded in the Confirmation or special terms and remains subject to applicable mandatory requirements.
By signing and returning the Confirmation, the Client confirms that it has read and accepted these Terms and the disclosed Operator terms, and authorises Airstream Group to arrange the identified services within the scope stated above. A person signing for the Client confirms that they are authorised to do so.